Pickup days are two times a week. Sundays and Wednesdays from 5-7pm. We strongly Advise for you to set up an appointment to avoid longer wait times.
When do I choose my pick up days?
You can set up an appointment after finalizing your order online and in store with one of our representatives.
What if I miss my appointment and pick up day?
We do hold your bag for 1 business day after that we do dispose of food due to storage purposes. WITHOUT REFUND.
Am I able to pick up all my meals all at once?
Yes you are, but please note you are going to lack variety and freshness within the meals. WE ARE BIG on the FRESHNESS and VARIETY of our meals which is why we have it set to two pick up days. However, you can pick up all your meals at once. We would just need to be informed three business days prior.
Do I get to pick my meals?
We make sure you are eating the meals that are needed to help you achieve your goals. What we do is have you fill out a questionnaire. On that questionnaire we ask you about any Goals, allergies, food restrictions etc. We use all that information to cater the meals towards YOU.
How long do I warm up my meals for?
We recommend each meal is warmed up for two minutes.
When are they cooked?
Each meal has sticker noting when the meals were made and when to use or freeze them by.
What if I have allergies?
If you have allergies, no problem! we ask you all about them on our questionnaire to get to know YOU.
How do I make changes to my account?
Any change to your pick up time or meal plan must be either called into our office at 562-340-5371 or emailed to us at firstname.lastname@example.org. All changes to the account require a 48 hours notice prior to the pick up date.
I'm Going on vacation, How do I pause my account?
Any changes to your pick up schedule can be phoned into our office at (562) 340-5371 or emailed to email@example.com with a 48 hour notice prior to the schedule pick up date.
What is your cancellation policy?
To cancel your Xcellent Nutrition membership we would need to be notified 48 HOURS PRIOR to your initial auto renewal day and time by emailing us at firstname.lastname@example.org. Terms Of Service
What if I still have questions about the cancelation policy?
If you have questions about the cancelation policy, call us at 562-340-5371 and one of our customer service representatives will gladly assist you. If we are unable to get to the phone we request for you to leave a voicemail with your full name and call back number to reach you. WE REQUIRE ALL CANCELLATIONS 48 HOURS PRIOR TO INITIAL AUTO RENEWAL DAY/TIME VIA EMAIL STARTING JANUARY 1ST 2019.
What information needs to be listed on cancelation email?
The information needed to process your cancelation will be your FULL NAME , PHONE NUMBER, AND THE PLAN YOU ARE REQUESTING TO CANCEL.
Do you have a refund policy?
Xcellent Nutrition does not offer any any refunds. If you wish to cancel cancellations must be submitted via email email@example.com 48 hours prior to your initial day and time. Terms Of Service
How does billing work?
Every Xcellent Nutrition Meal plan with be automatically renewed on the day and time you initially purchased your weekly program, unless you have opted out. If you are unsure as to when your package expires you can either call our office at (562) 340-5371 or email your inquiry to firstname.lastname@example.org
What are my payment options?
We accept Visa, MasterCard, Discover and American Express. No international cards are accepted.